In the coming months, things are probably going to get worse before showing signs of improvement. Although sales may be down for your company, you can still score with your customers by building their trust and strengthening your brand. As a manager, you have a critical part to play during these uncertain times. How you interact with your community and how you treat your employees will resonate long after the pandemic ends. You must take actions to strengthen your brand for a post COVID world. It is time to consider how your company will respond amid a global health crisis that will have a bearing on your employees, your customers and your community.
Establishing loyalty during a crisis can make or break your company. Companies are scrambling to improvise and make difficult decisions that will have a lasting impact on their brands. Consumers are focusing on the well-being of customers, the well-being of employees, and companies that are not taking advantage of the crisis to exploit their profits. To build consumers’ trust, demonstrate leadership that takes care of customers and employees. Failure to do so might cost your company your reputation and your trustworthiness.
Play it Safe
Creating and maintaining a culture of safety amid a pandemic is vital to your brand. All levels of leadership must commit to workplace safety to help employees take the programs seriously. Your company will benefit from a secure workplace for everyone. Your brand will benefit from a culture of safety that shows genuine concern for employees’ safety and well-being.
Be Socially Responsible
This is a time to be socially accountable. People are only going to trust your brand when they see that your company has a purpose and values. The public wants to see you make decisions that sacrifice short-term profits for the sake of adhering to those values. What are you doing for your laid-off employees that exceed what is expected or required? You might continue to pay wages or lend workers money. Taking steps such as these is not only demonstrating corporate responsibility, but it will reduce the costs of rehiring employees when the economy returns to normal.
If you are a health care source, you can help provide essential medical supplies to those in need. Tap your inventory and find ways that you can help those less fortunate. Send it where it will do the most good and take the loss. It is good to help others, and your brand will benefit from your gesture.
Help your community too. Use your foundation to stock food pantries, operate free clinics, and address the community’s urgent needs in which you conduct business. The public is not expecting you to take extraordinary measures to help your stakeholders, but by doing so, you will significantly enhance the reputation of your company in the days to come.
Build a Solid Workforce
Strengthening your brand is crucial, and so is hiring the right people. SIS can staff your company quickly with quality employees on which you can depend. Contact SIS to see how they can help your company during these uncertain times.